Privacy Policy

Who we are

Big5 American Diner is an American restaurant located at Str. Theodor Râșcanu 17, Iași 700010, Romania. We operate the website big5.ro.

For any questions about your personal data, you can contact us at contact@big5.ro or call 0771 517 752.

What personal data we collect

Data you provide directly — When you contact us by email, phone, or the contact form, we collect your name, email address, phone number, and any other information you choose to share.

Data collected automatically — When you visit our website, we may automatically collect technical data: IP address, browser type, operating system, pages visited, and visit duration. This data is collected through cookies and analytics services (Google Analytics), only with your consent.

Data from third-party platforms — When you place an order through Glovo or Wolt, these platforms share the data necessary for delivery. Data processing on these platforms is governed by their own privacy policies.

Why we collect this data

We use your personal data for the following purposes:

Communication — To respond to your questions, reservations, or requests.

Website improvement — To understand how the site is used and to improve it (via Google Analytics, only with your consent).

Legal obligations — To comply with applicable legal requirements (for example, tax or food safety regulations).

Legal basis for processing

Your consent — For statistical cookies (Google Analytics) and marketing communications, where applicable.

Our legitimate interest — To respond to your messages and for the normal operation of the website.

Legal obligations — When we are required by law to retain certain data.

Who we share data with

We do not sell or rent your personal data. We may share it with:

Google — Google Analytics (anonymized statistics) and Google Tag Manager, only with your consent.

Delivery platforms — Glovo and Wolt, as part of the order delivery process.

Hosting provider — The server hosting our website may process technical data (IP address, HTTP requests).

Public authorities — Only when required by law.

How long we keep data

We retain your personal data only for as long as necessary for the purposes described above:

Messages received via email or contact form — up to 2 years from the last interaction.

Analytics data (Google Analytics) — according to Google's retention policy (26 months by default).

Legally required data — according to the terms provided by law.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access — You can request a copy of the personal data we hold about you.

Right to rectification — You can request the correction of inaccurate or incomplete data.

Right to erasure — You can request the deletion of your personal data, except where we are legally required to retain it.

Right to restriction of processing — You can request limitations on how we use your data.

Right to data portability — You can request your data in a structured format.

Right to object — You can object to the processing of your data in certain circumstances.

To exercise these rights, contact us at contact@big5.ro. We will respond within 30 days.

Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our website uses HTTPS encryption for all connections.

Complaints

If you believe your personal data is not being processed in accordance with the law, you have the right to file a complaint with Romania's National Supervisory Authority for Personal Data Processing (ANSPDCP).

ANSPDCP — anspdcp.ro

Changes to this policy

We reserve the right to update this privacy policy. Any changes will be published on this page with a new update date.

Contact

Big5 American Diner
Str. Theodor Râșcanu 17, Iași 700010
Email: contact@big5.ro
Phone: 0771 517 752